The effects of the pandemic have had a massive impact across the tech world over the past two years, and IT is no exception. The changes in IT are expected to not only continue but accelerate throughout 2022. A recent InformationWeek article examined numerous trends that industry analysts expect to affect enterprise IT in the coming months, including: 

The Move to All-Digital 

In 2022, Forrester predicts that approximately 80 percent of consumers will view the world as all-digital, with no divide. Traditionally in-person activities such as exercise classes, religious services, or physician appointments are now firmly rooted in the digital realm, opening up both new opportunities and new challenges for businesses. According to IDC, one example of the latter is “consumer digital fatigue,” which companies will look to counter by recreating valued physical experiences online. 


One by-product of the increase in remote and hybrid work is that collaboration is often negatively affected. This, in turn, can impede agility and hurt the business, forcing organizations to turn to technologies like hyperautomation to increase productivity. Gartner points to scalability, remote operation, and business-model disruption as some of the benefits of hyperautomation and believes we’ll continue to see the trend eliminating more manual processes throughout the year. McKinsey predicts that half of today’s work activities could be automated in the coming few decades, leading to significant changes to the future of work, labor costs, and public policy. 

Decision Intelligence 

As AI-based processes become more established, more organizations will avail themselves of decision intelligence, which Gartner defines as an approach that “…models each decision as a set of processes, using intelligence and analytics to inform, learn from, and refine decisions.” IDC also predicts greater use of technology for enterprise decision-making. The firm believes that 60 percent of organizational intelligence initiatives will be business-specific by next year, reducing the data-to-decisions timeframe by 30 percent.

 Smart Infrastructure 

We’ve examined the future of smart cities in previous APEX of Innovation posts, and analysts believe this trend will gain traction in 2022. The US, EU, and China all have launched smart infrastructure initiatives, while advances in 5G have made it possible to power smart, IoT-enabled ports, roads, trains, and more.

Head over to InformationWeek for more on these and other trends that are poised to disrupt IT in the months ahead.