While artificial intelligence (AI) will inevitably take over many tasks currently completed by humans, there is a general consensus that AI will ultimately transform jobs instead of replacing the workforce.
While there is no doubt that AI will automate many tasks that do not require a human interface, the innovation does not stop there. Enter augmented intelligence, which is the combination of AI and humans. By blending people and AI, augmented intelligence helps maintain the human qualities that AI alone simply cannot reproduce when performing some tasks or making decisions. This combination can result in faster adoption and success with AI. It also enables better oversight and can lead to the creation of digital codes of conduct, ensuring AI initiatives are ethical and have the right levels of transparency in place, especially with customers.
Below we look at some human factors that can impact AI success, help you take a more holistic view of your current and future initiatives, and push your organization to recognize the value humans bring to the AI equation.
Identifying Errors and Anomalies
A recent CapGemini piece on augmented intelligence touched upon some of the human attributes required beyond pure automation that can help push the adoption of AI forward. For example, areas like identifying errors and anomalies often require human involvement. “Like humans, AI is not perfect,” according to the CapGemini piece, and “in the end, the statistical algorithms on which AI is based will always have the mathematical chance for erroneous outcomes.” While AI systems will learn from their mistakes, human supervision is still required to ensure long-term success and widespread adoption.
Exception handling is another area where AI is making progress but still requires human intervention. According to the CapGemini article, AI is good at handling bulk tasks and is starting to automatically identify exceptions, but the granularity of information and level of data usually needed to resolve exceptions is not typically available to AI systems and can vary from case to case. Hence, the need for human intervention and collaboration when managing exceptions using AI.
The combination of AI and humans is also impacting creativity. In fact, it’s driving a “creative transformation” and making “room for long-term innovation,” according to a recent Forbes article on augmented intelligence. In addition to accelerating innovation and redesigning education, AI will enable creativity to flourish by complementing the work of artists, designers, and engineers. The result: more creative thinking, more new ideas, and faster innovation.
As AI continues to make its way across all enterprise functions, it’s the powerful combination of humans and AI that will unleash its full potential, while ensuring its adoption is managed as effectively, ethically, and transparently as possible.