For most, AI and the influence it has on the human workforce is a highly controversial topic. Much has been written on this topic over the course of the last several years. Out of that, came two schools of thought; you are either for or against the use of AI. However, in the research conducted as part of the 2018 TIBCO CXO Innovation Survey, executives agree that the human element provides AI with the foundation to be successful.
AI has found its home in companies across a wide range of industries to enhance revenue, service, and more. While AI is becoming more widespread, the human element will continue to be important. Research finds that repetitive, non-creative positions will be supplemented by AI technologies (think driverless cars).
In Daniel Pink’s New York Times Bestseller, “A Whole New Mind,” he discusses why right-brainers will rule the future in light of the automation era. The key to survival is the innately human traits that right-brainers possess that are rooted in inventiveness, empathy, and meaning-predominate. In other words, as AI technology advances, humans will continue to play a significant role in adding value to the technology as it relates to their jobs.
While many companies are exploring AI/ML, a good number of them aren’t overly concerned with what will happen from a job perspective. Of the over 600 survey respondents, only nine percent felt that AI would cause significant job loss. On the other hand, 27 percent felt that would lead to significant job growth.
Other responses varied across the board. According to respondents, about 37 percent think that AI will cause some job growth, about 18 percent think that job loss will be balanced by job growth, and about 9 percent think that AI will cause some job loss.
So what is causing the resistance to AI when it comes to our jobs? Fear. There is a fear factor around AI/ML and innovation that causes people to react apprehensively when it comes to their jobs. Studies are looking into it, but what can be concluded as of now is that in the long run, AI will create jobs, not destroy them.
Simply put, humans and AI combine to make the ultimate decision making machine. Humans will never be obsolete; the creative mind of a human is different than the algorithm-driven mind. This lends itself to better insight. Additionally, the proper use of AI for mundane tasks frees up people to be more creative. And sometimes, AI can perform these mundane tasks better and more efficiently than humans can.
We need to use AI to help us, not hinder us. Its adaptation to the workplace shouldn’t bring about fear, but rather an opportunity to change for the better. With the proper implementation of AI, enterprises can better meet their customer demands, business objectives, and goals better than ever before.
When it comes to the future of working and the emergence of AI, we don’t have anything to worry about. If anything, there is more so a learning curve on how to work with AI than being afraid that it will eliminate our jobs. Working with AI instead of against can lend itself to a number of creative opportunities that we wouldn’t otherwise have.