The new decade has arrived, bringing with it renewed commitments from people to hit the gym more, learn a new language, take up a new sport, or similar personal goals. But as John Edwards put it in a recent CIO article, “Forget about New Year’s resolutions, which tend to be tossed aside and forgotten as soon as the champagne loses its sparkle. For IT leaders, the new year is a prime time for planning, organizing and launching new strategies and initiatives.”
The piece offers readers a number of tips for technology success in 2020 and the subsequent years, among them:
- Collaborate with business leaders to assess IT services and goals. With the new decade poised to accelerate digital transformation efforts, it’s more critical than ever that IT be seen as a strategic business partner. Edwards recommends that IT leaders schedule meetings with enterprise executives to review IT’s impact on key 2019 projects and determine how the department can best be deployed to support 2020 goals.
- Reach out to external customers. Business leaders are not the only audience IT must get in front of in the years ahead. Edwards writes, “As 2020 dawns, IT leaders should devote time to addressing the needs of their enterprise’s external customers, challenging their teams to assess how well they’re supporting business leaders on meeting product and/or service priorities.”
- Double-down on metrics. As technology and business activities become more closely linked, it will be increasingly important that IT executives implement, study, and learn from their (key performance indicators) KPIs. As such, 2020 is an opportune time to examine existing metrics and ensure they track to broader business goals.
- Prepare your team to cope with change. The above and other variables will introduce even more change into IT departments that are already struggling to keep pace with next-generation technologies and other emerging trends. In this environment, IT leaders must instill a “learning culture that embraces and adapts to a digital-native approach.” In some cases, this may entail implementing training programs to ensure all employees can be successful.
- Centralize data analytics. Edwards states, “As more enterprises begin understanding data analytics’ strategic importance, and as analytics are increasingly performed on a much larger scale and in real time, there’s an emerging trend toward moving to a more centralized data analytics approach.” This necessitates that IT engineers, data scientists, and individual business units work closely together to ensure that big data analytics investments are delivering insightful and actionable insights that propel the business forward.
Check out Edwards’ piece here for more of his thoughts on how IT can position itself for success in 2020 and the years ahead.