Business process automation has emerged as an important technology that is accelerating enterprise digital transformation. Business process automation provides a wealth of benefits, such as greater efficiency, enhanced business agility, controlled cost management, improved customer experience, and increased growth.
Perhaps most significantly, automated integration can eliminate information silos, modernize business processes, and disseminate more data to all stakeholders throughout the organization. For example, automation allows companies to rapidly integrate diverse applications using pre-built integrations and embedded business logic to impact flows that are occurring downstream.
It’s easy to get caught up in the excitement surrounding business process automation, but, as a recent TechRepublic article points out, there are still some important caveats for companies to be aware of as they embrace automation to connect multiple applications, including:
Automation cannot replicate the benefits of users and IT collaborating on business process design or redesign before any applications are changed or integrated. Before implementing automation, companies should first undertake business process modeling and design, testing and projecting the results where possible.
IT Must Retain a Central Role in Integration
Many companies are attracted to no-code solutions for obvious reasons, but IT must maintain some oversight across the business and be able to customize integrations as needed. One way to address this is to manage integrations from a central platform that enables business users to create their own automation tools while simultaneously providing IT with visibility into these activities.
The Human Element
It’s important not to view automation as a tool for replacing employees but rather as something that augments human skills. As such, the human role in any business process automation project must be planned out in advance. Because a key benefit of automation is freeing employees to focus on more strategic work, part of this planning may center on reskilling or training staff.
For more on how to best plan for and execute business process automation take a look at this previous APEX of Innovation post.